Your business,
always available on WhatsApp
Fiomega Chatbot AI is an AI-powered platform that serves on WhatsApp, Facebook, Instagram and TikTok from a single inbox, 24/7.
Responses with your company's information, configurable flows and directives, human handoff and CRM integrations. Every customer served well, always.
All your channels in one inbox
Your customers write wherever they want. Your team responds from one place, with AI that never sleeps.
The most used channel in LatAm. Instant responses and conversations that convert.
Facebook Messenger
Direct attention from your Facebook page, in the same inbox.
Turn every DM into a sales or support conversation.
TikTokComing Soon
Respond to the interest your TikTok content generates.
How we implement your AI platform
A structured 6-phase process that leaves your platform operating with AI, connected channels and active integrations.
Conversation diagnosis
We map how your team serves today: frequent questions, hours, escalations and key information. We identify what to automate and what to leave to humans.
Knowledge loading into AI
We feed AI with your catalog, pricing, FAQ, manuals and business rules. AI learns to respond with your information, not assumptions.
Flow and directive design
We build conversational flows: greeting, lead qualification, human handoff, closing or support. We define the tone and directives AI respects.
Channel connection
We connect WhatsApp, Facebook Messenger, Instagram and TikTok to a central platform. One team, all channels, one unified inbox.
System integrations
We connect with CRM, Microsoft 365, payment gateways and any system with an API. Every conversation is recorded and feeds your processes.
Launch and optimization
We deploy to production, monitor real conversations and refine AI with each interaction. The platform improves continuously with use.
AI trained 100% for your company or brand
It's not a generic AI. We train it with the information, tone and rules of your business so it faithfully represents your company or brand in every conversation.
Your own knowledge base
AI is trained with your catalog, pricing, FAQ, manuals, policies and internal documentation. It doesn't use generic information: it responds with your company's real data.
Tone and brand personality
We configure the tone, style and personality so AI faithfully represents your brand. Formal, approachable, technical or conversational: AI speaks the way your company speaks.
Business rules and directives
We define what it can and can't say, when to escalate to a human, what information to request and how to act in every scenario. AI respects your operational rules.
Your own vocabulary and terms
AI learns the specific terminology of your sector and company: product names, internal processes, technical jargon and expressions your team and customers use.
100% personalization
Every interaction reflects your company's identity. AI doesn't sound like a generic service: your customers perceive they're talking to your brand, not just any bot.
Continuous optimization
AI learns from every conversation. We monitor real interactions and refine knowledge, flows and responses to improve results with use.
What can your business achieve?
Companies that centralized their channels and served better with AI.
Commerce · WhatsApp Sales & Service
Messages on WhatsApp, Instagram and Facebook separately. Salespeople overwhelmed with repetitive questions, leads that go cold from delays and no traceability.
One inbox receives all channels. AI answers product, pricing and stock questions instantly, qualifies the lead and routes to the right salesperson only when there's real purchase intent.
- 80% of inquiries resolved by AI without human
- Qualified leads delivered to the right salesperson
- +35% conversion from immediate 24/7 response
Services · Support & Scheduling
Customers asking the same questions on WhatsApp, Facebook and Instagram. Calls for scheduling, manual reminders and staff dedicated to answering basic questions.
AI answers frequent questions with specific information, schedules appointments directly in your calendar, sends automatic reminders and escalates only complex cases to human support.
- -70% repetitive inquiries in queue
- Automatic scheduling integrated with calendar
- Reminders reduce no-shows by 60%
B2B Company · Lead Qualification
Incoming messages on TikTok, Instagram and WhatsApp without classification. The sales team wastes time on contacts without intent and misses real opportunities.
AI converses with each contact, applies qualification directives, identifies profile and intent, and delivers to the sales team only leads ready to sell, with full context loaded in the CRM.
- Leads qualified and routed to the ideal salesperson
- Complete context loaded in CRM without manual typing
- Sales team focused 100% on closing, not filtering
What makes us different
We don't sell a chatbot and disappear. We implement a messaging platform with AI, integrated to your business and with expert support behind it.
AI with your knowledge
Trained with your company's specific information. Not generic responses: precision based on your data.
Custom flows and directives
You define how to serve. We configure flows, routing and rules that AI respects.
Centralized multi-channel
WhatsApp, Facebook, Instagram and TikTok in one inbox. Your team doesn't jump between apps.
Real integrations
Connected to CRM, Microsoft 365, payment gateways and any system with an API. Conversations feed your data.
Security and control
Secure conversations, role-based access control and compliance with your data policies.
20+ years backing
Enterprise technology specialists in LatAm. Support in Spanish by certified experts.
We answer your questions
Ready to serve on WhatsApp with AI?
Talk to a Fiomega specialist and receive a personalized proposal to connect your channels and serve your customers with AI 24/7.